Refund Policy
Vasanai, we’re committed to delivering premium-quality homemade spice blends and flours. While every product is crafted with care, we understand that there might be rare occasions where a refund becomes necessary.
When Refunds Are Applicable
Refunds are eligible only under the following verified circumstances:
Product was damaged, expired, or defective at the time of delivery
Incorrect or missing product in the delivered order
Product is out of stock and cannot be delivered
Note: Refunds are not issued for personal taste preferences or delays caused by third-party courier services.
How to Request a Refund
To initiate a refund, please:
Email us at Customercare@vasanai.in within 48 hours of delivery.
Provide:
Your Order ID
A brief description of the issue
Clear photos of the product (if damaged/defective)
Our team will verify your request and process it accordingly.
Refund Timeline
Refunds are processed within 5–7 business days after claim approval.
Actual timelines may vary depending on your bank/payment gateway policies.
Important Notes
Products that have been opened or tampered with are not eligible for refunds.
Refunds are issued only after proper verification by our team.
We reserve the right to decline any refund request that does not meet the above criteria.
Need help?
Our expert support team is available 24/7.
📧 Email: Customercare@vasanai.in