Return Policy
Vasanai, we’re committed to delivering the highest quality homemade spice blends and flours. While our products are crafted with care, we understand that rare issues may require a refund.
When Refunds Are Applicable
We offer refunds only under the following verified circumstances:
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Product was damaged, expired, or defective at the time of delivery
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Product delivered was wrong or missing from the order
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Product is out of stock and cannot be delivered
Note: Refunds are not issued for taste preferences or delayed deliveries caused by third-party logistics.
Refund Process
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Share your request with Order ID, issue details, and product photos within 48 hours of delivery.
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Our team will verify and process the claim.
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Upon approval, your refund will be initiated to your original payment method.
Refund Timeline
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Refunds are typically processed within 5–7 business days after approval.
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Time may vary based on your bank/payment gateway policies.
Important
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Products once opened or tampered with are not eligible for refunds.
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Refunds are issued only after proper verification by our team.
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We reserve the right to reject refund claims that do not meet the above conditions.
If you have questions regarding your Return, feel free to contact our support team at:
📧 Email: Customercare@vasanai.in